Ethics and Compliance Resources

A major goal of this site is to provide tools and information that will help all employees better understand the RAI Standards of Business Conduct (SoBC) and related guidelines and policies. Equally important, the site is designed to emphasize the responsibility each of us has to abide by this SoBC – doing the right thing is essential to the well-being of all of our companies.

I urge you to take the time to navigate around this site to become familiar with what is offered. In addition to the SoBC, this site includes ethics and compliance related articles, links to related policies, as well as information regarding EthicsLine – your resource to report violations of the SoBC with the option to remain anonymous.

This website is also where all employees can access required ethics and compliance training modules, and the annual certification of compliance with the SoBC. You will receive instructions at the appropriate time during the year that will alert you to the designated timeframe for you to fulfill these requirements.

Reynolds American and its subsidiaries have been and will continue to be committed to conducting our business in an ethical, lawful and responsible manner. I know you share this commitment as well and I encourage you to visit this website often.

Thank you,

Ricardo Oberlander

President and CEO, Reynolds American Inc.




The RAI Standards of Business Conduct provides guidance and direction to all employees.



Employees who appropriately report ethics and compliance matters play a vital role in the future of RAI and its subsidiaries.

We will take legitimate complaints very seriously and will promptly investigate and take steps to address any confirmed issue. Anyone making a report in good faith will be protected from retaliation. Learn more

Annual Ethics and Compliance Hotlines Summary

2017 Ethics and Compliance Hotlines Summary

Employees of RAI and its subsidiaries have several avenues for reporting any known or suspected violations of our Code of Conduct, the policies of RAI and its subsidiaries, or the law. The EthicsLine hotline is available 24 hours a day, 7 days a week, to report concerns or complaints regarding known or suspected violations and can be made anonymously. In addition, the Human Resources department maintains an Employment Practices hotline, which is available to report and handle employment-related questions and concerns.

In 2017, a total of 123 ethics and/or human resources reports and inquiries were received and investigated. Of the 123 reports, 52 came through our EthicsLine hotline, 71 came through the Employment Practices hotline and/or human resources departments. 24% of the reports were made anonymously. Approximately 53% of the allegations were substantiated and 89% of those substantiated resulted in disciplinary action, up to and including termination (49% resulted in termination). None of the substantiated allegations involved matters or amounts considered material to RAI and its subsidiaries.

2017 Code of Conduct Contest

Resource materials

For additional resources concerning ethics and compliance, refer to the following:
Articles and additional resources

Whistleblower Policy Professional Conduct