Management Team

Debra A. Crew , , , President and CEO of Reynolds American Inc.

Debra A. Crew is president and CEO of RAI, having assumed the role on Jan. 1, 2017 and previously served as president and chief operating officer of R.J. Reynolds Tobacco Company, RAI's largest subsidiary. She is also a member of the RAI board.

Crew was appointed president and chief commercial officer of R.J. Reynolds Tobacco Company on Oct. 1, 2014, and her title changed to president and chief operating officer a year later. Prior to joining R.J. Reynolds, Crew was the president and general manager of PepsiCo North America Nutrition. She joined PepsiCo in 2010 as president of the Western Europe region of PepsiCo Europe. In 2012, she was named president of PepsiCo Americas Beverage, and in 2014, she was appointed president and general manager of PepsiCo North America Nutrition.

Prior to joining PepsiCo, Crew was general manager of grocery brands and U.S. pet-care products for Mars, Incorporated. Before joining Mars, she held a number of marketing positions at both Nestle S.A. and Kraft Foods, Inc.

Crew served in the U.S. Army from 1993 to 1997, rising to the rank of captain and military intelligence officer. She serves on the board of directors of Stanley Black & Decker, Inc.

A native of San Antonio, Texas, Crew has a Bachelor of Arts degree in international studies from the University of Denver and a Masters in Business Administration from the University of Chicago.

Michael P. Auger , , , President - RAI Trade Marketing Services Company

Michael P. Auger (Mike) is president of RAI Trade Marketing Services Company, He assumed this position on Nov. 14, 2016. Previously he was executive vice president of trade marketing for R.J. Reynolds Tobacco Company from May 2011 to December 3, 2016.

Auger joined R. J. Reynolds in 2004 when the company merged with Brown & Williamson Tobacco Corp. Auger began his career with Brown & Williamson Tobacco in 1990 as a sales representative in Boston, Massachusetts. After several managerial promotions, he became area vice president, Midwest, in 2006. He assumed the role of vice president of trade marketing development in May 2011.

Auger is a native of Augusta, Maine. He holds a bachelor’s degree in Business Management & Personnel Management from Eckerd College. Auger is a member of the alumni board at Eckerd College.

Lisa J. Caldwell , , , Executive Vice President and Chief Human Resources Officer of Reynolds American, RAI Services Company

Lisa J. Caldwell is executive vice president and chief human resources officer for Reynolds American Inc. (RAI) and subsidiary RAI Services Company.

Caldwell joined RAI's largest subsidiary, R.J. Reynolds Tobacco Company, in 1991 as manager of employment practices. Between 1993 and 1995, she served as a personnel manager for the company's manufacturing division and later for its engineering department. She was promoted to director of human resources in 1996, and managed various human-resources programs including strategic planning prior to becoming vice president of human resources in January 2002. Caldwell became senior vice president of human resources for RAI and R.J. Reynolds in 2006, and was promoted to executive vice president -human resources of both companies in June 2008. In January, 2010, she became executive vice president and chief human resources officer for RAI and RAI Services. Caldwell was named to Black Enterprise magazine's 2012 100 Most Powerful Executives in Corporate America listing.

Before joining Reynolds Tobacco, Caldwell's experience included working as an attorney for two firms in Winston-Salem, N.C. – Womble Carlyle Sandridge & Rice, and West and Banks.

She serves on the Board of Visitors for Wake Forest University Schools of Business and is a board member for Winston-Salem Industries for the Blind. She is a lifetime member of Delta Sigma Theta Sorority, and a member of The Links Incorporated and The Moles, Inc.

A native of Burlington, N.C., Caldwell earned a juris doctor degree in 1986 from Wake Forest University School of Law, where she was a Wake Forest Law Scholar. She was also a Morehead Scholar and earned a bachelor's degree in business administration from The University of North Carolina at Chapel Hill in 1983.

Joseph P. Fragnito , , , President and Chief Commercial Officer of R.J. Reynolds Tobacco Company

Joseph P. Fragnito, the former president of the U.S. beverages and snack nuts business unit of the Kraft Heinz Company, joined R.J. Reynolds Tobacco Company as president and chief commercial officer on Oct. 24, 2016. Fragnito joined Kraft Foods Group in 2000, and has spent his career in marketing and innovations roles with the company. He has managed a number of iconic brands including Planters nuts, Maxwell House coffee, Capri Sun and other beverages, Oscar Mayer meats and meals, and Claussen pickles. In addition, he helped lead the integration planning of Kraft Foods and H.J. Heinz Company in the months preceding those companies’ July 2015 merger, and left the company in August 2016. Fragnito is a 1995 graduate of the U.S. Military Academy at West Point, and served as an infantry officer in the U.S. Army for five years, rising to the rank of captain.

Andrew D. Gilchrist , , , Chief Financial Officer and Executive Vice President, Reynolds American Inc., and Chief Information Officer, RAI Services Company

Andrew D. Gilchrist is RAI's chief financial officer and an executive vice president, as well as chief information officer for RAI Services Company.

He became chief financial officer on March 1, 2015 after being promoted to the position of executive vice president on Oct. 1, 2014.

Prior to this, he was president and chief commercial officer of R.J. Reynolds Tobacco Company, a subsidiary of Reynolds American Inc. (RAI), from Jan. 1, 2011.

Prior to those promotions, he was executive vice president and chief financial officer for R.J. Reynolds and chief information officer of RAI Services.

Gilchrist began his career in 1994 as a sales representative with Helene Curtis. In 1997 he joined Brown & Williamson Tobacco Corporation (B&W) as a management trainee. He later held a number of management positions at B&W and its parent company, British American Tobacco. On July 30, 2004, R.J. Reynolds and the U.S. operations of B&W were combined, and Reynolds American became R.J. Reynolds' new parent company. Gilchrist is a board member of the Winston-Salem Alliance.

A native of Cincinnati, Ohio, Gilchrist earned a bachelors degree in economics from Purdue University and a master's degree in business administration from the Weatherhead School of Management at Case Western Reserve.

Nancy H. Hawley , , , Executive Vice President – Operations of R.J. Reynolds Tobacco Company

Nancy H. Hawley was appointed executive vice president of operations at R. J. Reynolds Tobacco Company on Oct. 1, 2015.

She had been senior vice president of operations since July 1, 2014. Prior to that, Hawley was the company’s vice president of manufacturing.

Hawley joined the company in 1984 as a staff engineer and had held a number of positions, including senior manager of process and transition planning working as a liaison between marketing and manufacturing, director of tobacco processing, senior director of manufacturing engineering, senior director of making and packing operations, and senior director of strategy and supply chain planning.

Hawley holds a professional engineering registration in North Carolina. She currently serves as a board member for the Foundation of Forsyth Tech and a board member of the Reynolds American Foundation. In addition, Nancy currently serves as a member of the United Way Basic Needs Impact Committee and serves on the Personnel Committee for First Baptist Church on Fifth. She is a past chair of the West Forsyth Family YMCA Board of Directors, past president of the Twin City Stage Board of Directors, and a past member of the King Chamber of Commerce Board of Directors. Nancy is also a past recipient of the Professional Engineers of North Carolina Young Engineer of the Year Award.

A native of Radford, Va., Hawley earned a degree in mechanical engineering from Virginia Polytechnic Institute and State University, and an MBA from Wake Forest University.

Daniel J. Herko , , , Executive Vice President - Research and Development of R.J. Reynolds Tobacco Company, Executive Vice President of RAI Services Company

Daniel J. Herko was appointed executive vice president of research and development at R.J. Reynolds Tobacco Company and executive vice president of RAI Services Company, managing scientific and regulatory affairs for RAI's subsidiaries, on Oct. 1, 2015.

Prior to this, he was senior vice president of research and development at R.J. Reynolds. Herko joined R.J. Reynolds in 1980 in the manufacturing division. After holding a variety of production positions in manufacturing, he became research and development international brand manager in 1992.

In 2000, he joined Japan Tobacco International in Geneva, Switzerland, following the sale of RJR Nabisco Holdings Corp.'s international tobacco business to Japan Tobacco.

In 2002, Herko returned to R.J. Reynolds as director of product development in the company's R&D department. He was promoted to senior director of product development in 2005, and became vice president of reduced risk and applied development in R&D the following year. He assumed his current position in March 2008. He serves on the board of Riverwood Therapeutic Riding Center in Tobaccoville, N.C.

A native of Rochester, N.Y., Herko holds a bachelor's degree in business administration from High Point University and a master's degree in business administration from Wake Forest University.

Martin L. Holton III , , , Executive VP, General Counsel and Assistant Secretary of Reynolds American and RAI Services Company, Executive VP and General Counsel of R.J. Reynolds Tobacco

Martin L. "Mark" Holton is executive vice president, general counsel and assistant secretary of Reynolds American Inc. and subsidiary RAI Services Company., and executive vice president and general counsel of subsidiary R.J. Reynolds Tobacco Company. Prior to Jan. 1, 2011, he was senior vice president, general counsel and secretary of R.J. Reynolds and RAI Services. He joined the company in March 2002 as vice president and deputy general counsel of R.J. Reynolds.

Holton began his legal career in 1982 as an associate at Ford and Harrison in Atlanta, Ga. He joined Womble Carlyle Sandridge & Rice, PLLC in 1984 as an associate and became a partner there in 1990.

A native of High Point, N.C., Holton earned a bachelor's degree in economics from the University of North Carolina at Chapel Hill and a law degree with honors from the University of North Carolina School of Law in 1982.

Holton is a member of the Rotary Club of Winston-Salem.

Cressida Lozano , , , Executive Vice President – Consumer Marketing of R.J. Reynolds Tobacco Company

Cressida Lozano is executive vice president of consumer marketing for R.J. Reynolds Tobacco Company (R.J. Reynolds), the largest subsidiary of Reynolds American Inc. (RAI). She was appointed to this position on March 1, 2016.

From 2002 to 2016, Lozano served as vice president and senior vice president in a variety of consumer and trade marketing roles across R.J. Reynolds and Santa Fe Natural Tobacco Company. She was also seconded to British American Tobacco, where she served as head of brands for the Kent brand. She joined R.J. Reynolds in 1996 as a marketing assistant and worked in numerous domestic and international roles. She serves as chairman of the Santa Fe Natural Foundation.

Lozano is a native of the United Kingdom. She earned a bachelor’s degree in Economics from Tufts University and a master’s degree in business administration from Wake Forest University.

J. Brice O'Brien , , , Executive Vice President - Public Affairs - and Chief Communications Officer of Reynolds American Inc., R.J. Reynolds Tobacco Company, R.J. Reynolds Vapor Company and RAI Services Company

J. Brice O'Brien is executive vice president of public affairs and chief communications officer for Reynolds American Inc. (RAI), R.J. Reynolds Tobacco Company (R.J. Reynolds), R.J. Reynolds Vapor Company and RAI Services Company. Prior to this promotion on March 1, 2016, he was executive vice president of consumer marketing for R.J. Reynolds from Jan. 1, 2010.

O'Brien joined R.J. Reynolds as a marketing assistant in 1995 and held positions of increasing responsibility before being promoted to marketing manager on the Eclipse brand in 1998. O'Brien left the company in 2000 to work as marketing director at Suntory Water Group, returning to R.J. Reynolds as senior marketing manager on the Doral brand in mid-2001. He was promoted to marketing director in 2003 and a year later he was promoted to vice president of marketing, overseeing the company's flagship Camel brand. In January 2006, O'Brien was promoted to senior vice president of consumer marketing, responsible for Reynolds Tobacco's total brand portfolio. He was then appointed president of Reynolds Innovations, Inc., a subsidiary of RAI, in January 2009. Reynolds Innovations focuses on innovation, consumer and market insights, competitive assessment and maximizing trademark equity across RAI's operating companies. He serves on the board of the Triad Chapter of the Juvenile Diabetes Research Foundation.

O'Brien is a native of Isle of Palms, S.C. He earned a bachelor's degree in business administration from The Citadel and a Masters of Business Administration from Wake Forest University.