Shareholder Contacts

Analyst and Institutional Investors

Retail and Individual Investors

Reynolds American Inc. (NYSE: RAI) appointed The Bank of New York Mellon as its stock transfer, registrar and direct stock investment agent. If you hold your RAI common stock in the form of a certificate or if your stock is in book-entry form with our stock transfer agent, The Bank of New York Mellon, you are encouraged to contact them for account-specific questions and transactions, such as:

1. Your individual account position in RAI equity securities
2. IRS Forms 1099 and dividend checks
3. Change of address
4. Transfer of shares

Additional Inquiries

1. If your shares are held in a brokerage account, please contact your broker.
2. If your shares are not held in a brokerage account and our stock transfer agent was not able to answer your questions about your ownership in Reynolds American Inc. or one of its related securities, please contact Reynolds American.

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