Management Team

Ricardo Oberlander , , , President and CEO of Reynolds American Inc.


Ricardo Oberlander is the president and CEO of Reynolds American Inc. (RAI), and reports to Nicandro Durante, CEO of British American Tobacco p.l.c. (BAT), RAI’s parent company.

Oberlander assumed his role on January 1, 2018, after serving on the BAT Management Board as Regional Director for the Americas since January 2013. He joined Souza Cruz (BAT in Brazil) in May 1989 and held several leadership roles, including Marketing Director of BAT Malaysia, head of marketing for the Americas region, General Manager and President in France, and Global Consumer Director in London.

Oberlander was a member of the RAI Board of Directors from December 2014 until the acquisition by BAT in July 2017. He also served as chairman of the Board of Directors for BAT Souza Cruz from April 2013 through April 2016. In February 2016, Oberlander was appointed to the Chief Marketing Officer (CMO) Council North America B2C Advisory Board.

A native of Brazil, Oberlander has a degree in statistics from Escola Nacional de Ciencias Estatisticas (ENCE) as well as an MBA from Instituto Brasileiro de Mercado de Capitais (IBMEC), both in Rio de Janeiro, Brazil.

Michael P. Auger , , , President - RAI Trade Marketing Services Company


Michael P. Auger (Mike) is president of RAI Trade Marketing Services Company, He assumed this position on Nov. 14, 2016. Previously he was executive vice president of trade marketing for R.J. Reynolds Tobacco Company from May 2011 to December 3, 2016.

Auger joined R. J. Reynolds in 2004 when the company merged with Brown & Williamson Tobacco Corp. Auger began his career with Brown & Williamson Tobacco in 1990 as a sales representative in Boston, Massachusetts. After several managerial promotions, he became area vice president, Midwest, in 2006. He assumed the role of vice president of trade marketing development in May 2011.

Auger is a native of Augusta, Maine. He holds a bachelor’s degree in business management & personnel management from Eckerd College. Auger is a member of the alumni board at Eckerd College.



James Figlar was appointed executive vice president - research and development of R.J. Reynolds Tobacco Company and executive vice president of RAI Services Company, managing scientific and regulatory affairs for RAI's subsidiaries, on February 1, 2018.

Before assuming his current role, Figlar directed strategic and scientific research to support the whole of the RAI operating companies’ portfolio of products. He started his career in research and development at Brown & Williamson Tobacco Corp. in 1999 and joined R.J. Reynolds after the 2004 merger of the two companies.

Figlar earned a bachelor’s degree in environmental earth science from Eastern Connecticut State University, as well as a master’s degree and a Ph.D. in chemistry from the University of Massachusetts.

Joseph P. Fragnito , , , President and Chief Commercial Officer of R.J. Reynolds Tobacco Company


Joseph P. Fragnito, the former president of the U.S. beverages and snack nuts business unit of the Kraft Heinz Company, joined R.J. Reynolds Tobacco Company as president and chief commercial officer on Oct. 24, 2016. Fragnito joined Kraft Foods Group in 2000, and has spent his career in marketing and innovations roles with the company. He has managed a number of iconic brands including Planters nuts, Maxwell House coffee, Capri Sun and other beverages, Oscar Mayer meats and meals, and Claussen pickles. In addition, he helped lead the integration planning of Kraft Foods and H.J. Heinz Company in the months preceding those companies’ July 2015 merger, and left the company in August 2016. Fragnito is a 1995 graduate of the U.S. Military Academy at West Point, and served as an infantry officer in the U.S. Army for five years, rising to the rank of captain. Fragnito is a native of Syracuse, N.Y.

Carolyn C. Hanigan , , , President Of Rai Innovations Company


Carolyn C. Hanigan is the president at RAI Innovations Company, focused on product development, innovation and commercialization of next-generation vapor and nicotine products.

Prior to assuming this position in January 2016, Hanigan worked for private equity firm Swander Pace Capital, leading strategy and planning for its portfolio companies. Previous to that, she held marketing and sales leadership roles with Mars Inc., Nestle, The Clorox Company and Kraft Nabisco Foods.

Hanigan, a native of Southern California, has a bachelor’s degree in Business from Boston College and a master’s degree in business administration from St. Mary’s College. She serves on the board of directors at Bell-Carter Foods.

Nancy H. Hawley , , , Executive Vice President – Operations of R.J. Reynolds Tobacco Company


Nancy H. Hawley was appointed executive vice president of operations at R. J. Reynolds Tobacco Company on Oct. 1, 2015.

She had been senior vice president of operations since July 1, 2014. Prior to that, Hawley was the company’s vice president of manufacturing.

Hawley joined the company in 1984 as a staff engineer and had held a number of positions, including senior manager of process and transition planning working as a liaison between marketing and manufacturing, director of tobacco processing, senior director of manufacturing engineering, senior director of making and packing operations, and senior director of strategy and supply chain planning.

Hawley holds a professional engineering registration in North Carolina. She currently serves as a board member for the Foundation of Forsyth Tech and a board member of the Reynolds American Foundation. In addition, Nancy currently serves as a member of the United Way Basic Needs Impact Committee and serves on the Personnel Committee for First Baptist Church on Fifth. She is a past chair of the West Forsyth Family YMCA Board of Directors, past president of the Twin City Stage Board of Directors, and a past member of the King Chamber of Commerce Board of Directors. Nancy is also a past recipient of the Professional Engineers of North Carolina Young Engineer of the Year Award.

A native of Radford, Va., Hawley earned a degree in mechanical engineering from Virginia Polytechnic Institute and State University, and an master's degree in business administration from Wake Forest University.



Tony Hayward has served as RAI's chief financial office and an executive vice president since September 1, 2017 after working for 18 years in a variety of international management roles at parent company British American Tobacco p.l.c. (BAT).

Prior to RAI, Hayward was general manager of BAT Korea and BAT Korea-Taiwan Cluster since September 1, 2016, as well as the Regional head of finance for BAT Americas region from 2013 to 2016. Hayward also worked for BAT in the United Kingdom, Poland, Romania, United Arab Emirates and Egypt. Hayward, a native of the United Kingdom, joined BAT in 1999 and graduated in the U.K. with the Associated of Chartered Certified Accounts in 1997.



Martin L. "Mark" Holton is executive vice president of legal and external affairs and general counsel of RAI and RAI Services Company. Prior to assuming this role in July 2017, he was executive vice president and general counsel of Reynolds American Inc. He joined the company in March 2002 as vice president and deputy general counsel.

Holton began his legal career in 1982 as an associate at Ford and Harrison in Atlanta, Ga. He joined Womble Carlyle Sandridge & Rice, PLLC in 1984 as an associate and became a partner there in 1990.

A native of High Point, N.C., Holton earned a bachelor's degree in economics from the University of North Carolina at Chapel Hill and a law degree with honors from the University of North Carolina School of Law in 1982.

Holton serves on the boards of directors for United Way of Forsyth County and the Winston-Salem Symphony, and serves on the board of managers for YMCA Camp Hanes.

Norton W. Jennette , , , Senior Vice President Of Strategy And Planning Of R.j. Reynolds Tobacco Company


Norton W. (“Winton”) Jennette became the senior vice president of strategy and planning of R.J. Reynolds Tobacco Company in March 2015.

Prior to 2015, Jennette was the senior vice president of cigarettes at R.J. Reynolds. Jennette joined R.J. Reynolds in 1995 and has held a number positions in marketing, including leading the marketing functions at RAI subsidiary American Snuff Company, LLC, and former subsidiary Lane Limited.

Prior to joining R.J. Reynolds, Jennette worked at Environmental Express, a marketer and seller of environmental testing equipment.

A native of Charleston, South Carolina, Jennette has a bachelor’s degree in English from The Citadel and a master’s degree in business administration from Wake Forest University.

Borwin Jung , , , Executive Vice President and Chief Human Resources Officer of Reynolds American Inc. and RAI Services Company


Borwin Jung is the executive vice president and chief human resources officer for Reynolds American Inc. (RAI) and its subsidiary RAI Services Company.

Jung assumed his role on January 1, 2018, after most recently serving as BAT's group head of talent and organizational effectiveness. He joined BAT in 1998, and has spent his career in HR roles in Germany, Brussels, South Korea, and then throughout the Asia-Pacific region.

A native of Germany, Jung has a degree from University of Hamburg.



Victor Loria has more than 26 years of international experience working with British American Tobacco p.l.c. in a variety of roles within marketing across the Central America and Caribbean markets, Colombia, Chile, Peru, Paraguay, Argentina, United Kingdom and Mexico, as well as in the America's Regional Office in Brazil.

In his last role, Loria was instrumental in leading BAT Mexico to strong and sustained growth momentum in all business dimensions, on the back of innovation, bold brand portfolio transformation, best in class execution, talent development and inspiring engagement and energy behind delivering high performance across all levels of the organization. Loria, a native of Costa Rica, joined BAT in 1991, after getting his degree in Business Administration and Public Accounting.

Kevan A. Ostrander , , , Vice President Of Information Management, Rai Services Company


Kevan A. Ostrander is the vice president of information management at RAI Services Company.

Prior to assuming this position in April 1, 2012, Ostrander had been vice president and chief information officer at American Snuff Company, Reynolds American’s smokeless subsidiary, since January 2008, after serving as vice president and chief technology officer at R.J. Reynolds Tobacco Company, Reynolds American’s largest subsidiary, from November 2006.

Ostrander joined R.J. Reynolds in 2004 as senior director, enterprise resource planning, and served in a variety of information technology roles at Brown & Williamson from 1995. Previously, he worked in various project management roles for Brown-Forman Corp.

Ostrander, a native of Louisville, Ky., has a bachelor’s degree in business administration from the University of Louisville. He serves on the board of directors at Allegacy Federal Credit Union, Horizons Residential Care and First Tee of the Triad.

Mark A. Peters , , , Chief Financial Officer of R.J. Reynolds Tobacco Company, Senior Vice President - Decision Support of RAI Services Company


Mark A. Peters is chief financial officer of R.J. Reynolds Tobacco Company, a subsidiary of Reynolds American Inc. (RAI), as well as senior vice president - decision support for RAI Services Company, another RAI subsidiary. He assumed these positions on Jan. 1, 2011.

Prior to that, he was vice president of finance for RAI Services. Peters began his career in 1989 as an accountant for HMS. In 1993 he joined Brown & Williamson (B&W) as a management trainee. He later held a number of management positions at B&W and British American Tobacco, its parent company. On July 30, 2004, R.J. Reynolds and the U.S. operations of B&W were combined, and Reynolds American became R.J. Reynolds' new parent company. At that time, Peters joined the RAI family of companies as vice president and CFO of subsidiary Lane Limited. In July 2006 he was appointed CFO of another RAI subsidiary, American Snuff Company LLC. In 2007 he became CFO of RAI subsidiary, Global Products.

A native of Winona, Minn., Peters earned a bachelor’s degree in economics and accounting from Macalester College and a master's degree in business administration from Indiana University.