Management Team

Debra A. Crew , , , President and CEO of Reynolds American Inc.

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Debra A. Crew is the president and CEO of Reynolds American (RAI), and reports to Nicandro Durante, CEO of British American Tobacco p.l.c (BAT), RAI’s parent company.

Crew assumed her RAI role on Jan. 1, 2017, after serving as president and chief operating officer of R.J. Reynolds Tobacco Company, RAI's largest subsidiary. Prior to RAI’s merger with BAT, Crew was also a member of RAI’s board.

Crew was appointed president and chief commercial officer of R.J. Reynolds Tobacco Company (R.J. Reynolds) on Oct. 1, 2014, and her title changed to president and chief operating officer a year later. Prior to joining R.J. Reynolds, Crew was the president and general manager of PepsiCo North America Nutrition. She joined PepsiCo in 2010 as president of the Western Europe region of PepsiCo Europe. In 2012, she was named president of PepsiCo Americas Beverage, and in 2014, she was appointed president and general manager of PepsiCo North America Nutrition.

Prior to joining PepsiCo, Crew was general manager of grocery brands and U.S. pet-care products for Mars, Incorporated. Before joining Mars, she held a number of marketing positions at both Nestle S.A. and Kraft Foods, Inc.

Crew served in the U.S. Army from 1993 to 1997, rising to the rank of captain and military intelligence officer. She serves on the board of directors of Stanley Black & Decker, Inc.

A native of San Antonio, Texas, Crew has a bachelor’s degree in International Studies from the University of Denver and a master’s degree in business administration from the University of Chicago.

Michael P. Auger , , , President - RAI Trade Marketing Services Company

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Michael P. Auger (Mike) is president of RAI Trade Marketing Services Company, He assumed this position on Nov. 14, 2016. Previously he was executive vice president of trade marketing for R.J. Reynolds Tobacco Company from May 2011 to December 3, 2016.

Auger joined R. J. Reynolds in 2004 when the company merged with Brown & Williamson Tobacco Corp. Auger began his career with Brown & Williamson Tobacco in 1990 as a sales representative in Boston, Massachusetts. After several managerial promotions, he became area vice president, Midwest, in 2006. He assumed the role of vice president of trade marketing development in May 2011.

Auger is a native of Augusta, Maine. He holds a bachelor’s degree in business management & personnel management from Eckerd College. Auger is a member of the alumni board at Eckerd College.

Lisa J. Caldwell , , , Executive Vice President and Chief Human Resources Officer of Reynolds American, RAI Services Company

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Lisa J. Caldwell is executive vice president and chief human resources officer for Reynolds American Inc. (RAI) and subsidiary RAI Services Company.

Caldwell joined RAI's largest subsidiary, R.J. Reynolds Tobacco Company, in 1991 as manager of employment practices. Between 1993 and 1995, she served as a personnel manager for the company's manufacturing division and later for its engineering department. She was promoted to director of human resources in 1996, and managed various human-resources programs including strategic planning prior to becoming vice president of human resources in January 2002. Caldwell became senior vice president of human resources for RAI and R.J. Reynolds in 2006, and was promoted to executive vice president -human resources of both companies in June 2008. In January, 2010, she became executive vice president and chief human resources officer for RAI and RAI Services. Caldwell was named to Black Enterprise magazine's 2012 100 Most Powerful Executives in Corporate America listing.

Before joining Reynolds Tobacco, Caldwell's experience included working as an attorney for two firms in Winston-Salem, N.C. – Womble Carlyle Sandridge & Rice, and West and Banks.

She serves on the Board of Visitors for Wake Forest University Schools of Business and is a board member for Winston-Salem Industries for the Blind. She is a lifetime member of Delta Sigma Theta Sorority, and a member of The Links Incorporated and The Moles, Inc.

A native of Burlington, N.C., Caldwell earned a juris doctor degree in 1986 from Wake Forest University School of Law, where she was a Wake Forest Law Scholar. She was also a Morehead Scholar and earned a bachelor's degree in business administration from The University of North Carolina at Chapel Hill in 1983.

Joseph P. Fragnito , , , President and Chief Commercial Officer of R.J. Reynolds Tobacco Company

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Joseph P. Fragnito, the former president of the U.S. beverages and snack nuts business unit of the Kraft Heinz Company, joined R.J. Reynolds Tobacco Company as president and chief commercial officer on Oct. 24, 2016. Fragnito joined Kraft Foods Group in 2000, and has spent his career in marketing and innovations roles with the company. He has managed a number of iconic brands including Planters nuts, Maxwell House coffee, Capri Sun and other beverages, Oscar Mayer meats and meals, and Claussen pickles. In addition, he helped lead the integration planning of Kraft Foods and H.J. Heinz Company in the months preceding those companies’ July 2015 merger, and left the company in August 2016. Fragnito is a 1995 graduate of the U.S. Military Academy at West Point, and served as an infantry officer in the U.S. Army for five years, rising to the rank of captain. Fragnito is a native of Syracuse, N.Y.

Andrew D. Gilchrist , , , Chief Financial Officer and Executive Vice President, Reynolds American Inc., and Chief Information Officer, RAI Services Company

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Andrew D. Gilchrist is RAI's chief financial officer and an executive vice president, as well as chief information officer for RAI Services Company.

He became chief financial officer on March 1, 2015 after being promoted to the position of executive vice president on Oct. 1, 2014.

Prior to this, he was president and chief commercial officer of R.J. Reynolds Tobacco Company, a subsidiary of Reynolds American Inc. (RAI), from Jan. 1, 2011.

Prior to those promotions, he was executive vice president and chief financial officer for R.J. Reynolds and chief information officer of RAI Services.

Gilchrist began his career in 1994 as a sales representative with Helene Curtis. In 1997 he joined Brown & Williamson Tobacco Corporation (B&W) as a management trainee. He later held a number of management positions at B&W and its parent company, British American Tobacco. On July 30, 2004, R.J. Reynolds and the U.S. operations of B&W were combined, and Reynolds American became R.J. Reynolds' new parent company. Gilchrist is a board member of the Winston-Salem Alliance.

A native of Cincinnati, Ohio, Gilchrist earned a bachelors degree in economics from Purdue University and a master's degree in business administration from the Weatherhead School of Management at Case Western Reserve.

Carolyn C. Hanigan , , , President Of Rai Innovations Company

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Carolyn C. Hanigan is the president at RAI Innovations Company, focused on product development, innovation and commercialization of next-generation vapor and nicotine products.

Prior to assuming this position in January 2016, Hanigan worked for private equity firm Swander Pace Capital, leading strategy and planning for its portfolio companies. Previous to that, she held marketing and sales leadership roles with Mars Inc., Nestle, The Clorox Company and Kraft Nabisco Foods.

Hanigan, a native of Southern California, has a bachelor’s degree in Business from Boston College and a master’s degree in business administration from St. Mary’s College. She serves on the board of directors at Bell-Carter Foods.

Nancy H. Hawley , , , Executive Vice President – Operations of R.J. Reynolds Tobacco Company

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Nancy H. Hawley was appointed executive vice president of operations at R. J. Reynolds Tobacco Company on Oct. 1, 2015.

She had been senior vice president of operations since July 1, 2014. Prior to that, Hawley was the company’s vice president of manufacturing.

Hawley joined the company in 1984 as a staff engineer and had held a number of positions, including senior manager of process and transition planning working as a liaison between marketing and manufacturing, director of tobacco processing, senior director of manufacturing engineering, senior director of making and packing operations, and senior director of strategy and supply chain planning.

Hawley holds a professional engineering registration in North Carolina. She currently serves as a board member for the Foundation of Forsyth Tech and a board member of the Reynolds American Foundation. In addition, Nancy currently serves as a member of the United Way Basic Needs Impact Committee and serves on the Personnel Committee for First Baptist Church on Fifth. She is a past chair of the West Forsyth Family YMCA Board of Directors, past president of the Twin City Stage Board of Directors, and a past member of the King Chamber of Commerce Board of Directors. Nancy is also a past recipient of the Professional Engineers of North Carolina Young Engineer of the Year Award.

A native of Radford, Va., Hawley earned a degree in mechanical engineering from Virginia Polytechnic Institute and State University, and an master's degree in business administration from Wake Forest University.

Daniel J. Herko , , , Executive Vice President - Research and Development of R.J. Reynolds Tobacco Company, Executive Vice President of RAI Services Company

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Daniel J. Herko was appointed executive vice president of research and development at R.J. Reynolds Tobacco Company and executive vice president of RAI Services Company, managing scientific and regulatory affairs for RAI's subsidiaries, on Oct. 1, 2015.

Prior to this, he was senior vice president of research and development at R.J. Reynolds. Herko joined R.J. Reynolds in 1980 in the manufacturing division. After holding a variety of production positions in manufacturing, he became research and development international brand manager in 1992.

In 2000, he joined Japan Tobacco International in Geneva, Switzerland, following the sale of RJR Nabisco Holdings Corp.'s international tobacco business to Japan Tobacco.

In 2002, Herko returned to R.J. Reynolds as director of product development in the company's R&D department. He was promoted to senior director of product development in 2005, and became vice president of reduced risk and applied development in R&D the following year. He assumed his current position in March 2008. He serves on the board of Riverwood Therapeutic Riding Center in Tobaccoville, N.C.

A native of Rochester, N.Y., Herko holds a bachelor's degree in business administration from High Point University and a master's degree in business administration from Wake Forest University.

Martin L. Holton III , , , EXECUTIVE VICE PRESIDENT OF LEGAL AND EXTERNAL AFFAIRS AND GENERAL COUNSEL OF REYNOLDS AMERICAN INC. AND RAI SERVICES COMPANY

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Martin L. "Mark" Holton is executive vice president of legal and external affairs and general counsel of RAI and RAI Services Company. Prior to assuming this role in July 2017, he was executive vice president and general counsel of Reynolds American Inc. He joined the company in March 2002 as vice president and deputy general counsel.

Holton began his legal career in 1982 as an associate at Ford and Harrison in Atlanta, Ga. He joined Womble Carlyle Sandridge & Rice, PLLC in 1984 as an associate and became a partner there in 1990.

A native of High Point, N.C., Holton earned a bachelor's degree in economics from the University of North Carolina at Chapel Hill and a law degree with honors from the University of North Carolina School of Law in 1982.

Holton serves on the boards of directors for United Way of Forsyth County and the Winston-Salem Symphony, and serves on the board of managers for YMCA Camp Hanes.

Norton W. Jennette , , , Senior Vice President Of Strategy And Planning Of R.j. Reynolds Tobacco Company

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Norton W. (“Winton”) Jennette became the senior vice president of strategy and planning of R.J. Reynolds Tobacco Company in March 2015.

Prior to 2015, Jennette was the senior vice president of cigarettes at R.J. Reynolds. Jennette joined R.J. Reynolds in 1995 and has held a number positions in marketing, including leading the marketing functions at RAI subsidiary American Snuff Company, LLC, and former subsidiary Lane Limited.

Prior to joining R.J. Reynolds, Jennette worked at Environmental Express, a marketer and seller of environmental testing equipment.

A native of Charleston, South Carolina, Jennette has a bachelor’s degree in English from The Citadel and a master’s degree in business administration from Wake Forest University.

Cressida Lozano , , , Executive Vice President – Consumer Marketing of R.J. Reynolds Tobacco Company

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Cressida Lozano is executive vice president of consumer marketing for R.J. Reynolds Tobacco Company (R.J. Reynolds), the largest subsidiary of Reynolds American Inc. (RAI). She was appointed to this position on March 1, 2016.

From 2002 to 2016, Lozano served as vice president and senior vice president in a variety of consumer and trade marketing roles across R.J. Reynolds and Santa Fe Natural Tobacco Company. She was also seconded to British American Tobacco, where she served as head of brands for the Kent brand. She joined R.J. Reynolds in 1996 as a marketing assistant and worked in numerous domestic and international roles. She serves as chairman of the Santa Fe Natural Foundation.

Lozano is a native of the United Kingdom. She earned a bachelor’s degree in economics from Tufts University and a master’s degree in business administration from Wake Forest University.

Kevan A. Ostrander , , , Vice President Of Information Management, Rai Services Company

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Kevan A. Ostrander is the vice president of information management at RAI Services Company.

Prior to assuming this position in April 1, 2012, Ostrander had been vice president and chief information officer at American Snuff Company, Reynolds American’s smokeless subsidiary, since January 2008, after serving as vice president and chief technology officer at R.J. Reynolds Tobacco Company, Reynolds American’s largest subsidiary, from November 2006.

Ostrander joined R.J. Reynolds in 2004 as senior director, enterprise resource planning, and served in a variety of information technology roles at Brown & Williamson from 1995. Previously, he worked in various project management roles for Brown-Forman Corp.

Ostrander, a native of Louisville, Ky., has a bachelor’s degree in business administration from the University of Louisville. He serves on the board of directors at Allegacy Federal Credit Union, Horizons Residential Care and First Tee of the Triad.

Mark A. Peters , , , Chief Financial Officer of R.J. Reynolds Tobacco Company, Senior Vice President - Decision Support of RAI Services Company

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Mark A. Peters is chief financial officer of R.J. Reynolds Tobacco Company, a subsidiary of Reynolds American Inc. (RAI), as well as senior vice president - decision support for RAI Services Company, another RAI subsidiary. He assumed these positions on Jan. 1, 2011.

Prior to that, he was vice president of finance for RAI Services. Peters began his career in 1989 as an accountant for HMS. In 1993 he joined Brown & Williamson (B&W) as a management trainee. He later held a number of management positions at B&W and British American Tobacco, its parent company. On July 30, 2004, R.J. Reynolds and the U.S. operations of B&W were combined, and Reynolds American became R.J. Reynolds' new parent company. At that time, Peters joined the RAI family of companies as vice president and CFO of subsidiary Lane Limited. In July 2006 he was appointed CFO of another RAI subsidiary, American Snuff Company LLC. In 2007 he became CFO of RAI subsidiary, Global Products.

A native of Winona, Minn., Peters earned a bachelor’s degree in economics and accounting from Macalester College and a master's degree in business administration from Indiana University.