Reynolds American Inc. - Investors - Shareholder Services


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Reynolds American Inc. (NYSE: RAI) appointed The Bank of New York as its stock transfer, registrar and direct stock investment agent. If you hold your RAI common stock in the form of a certificate or if your stock is in book-entry form with our stock transfer agent, The Bank of New York, you are encouraged to contact them for account-specific questions and transactions, such as:

Your individual account position in RAI equity securities
IRS Forms 1099 and dividend checks
Change of address
Transfer of shares

The Bank of New York sponsors and administers BuyDIRECT^SM, a direct purchase and sale plan for common shares of RAI. BuyDIRECT^SM provides both shareholders and interested first-time investors an affordable alternative for buying and selling RAI shares. The plan features:

Convenient direct share purchases
Automated dividend reinvestment
Certificate or book-entry share ownership
Share safekeeping
Direct sale

Click here to participate in or learn more about BuyDirect^SM.

Reynolds American Inc. is pleased to offer stockholders the convenience of viewing proxy statements, annual reports and related materials on-line instead of printed copies by U.S. mail. You will be notified by e-mail when new materials are available for review. Click here to sign up.

Additional contact information for The Bank of New York

U.S. Mail Address:	Reynolds American Inc. c/o The Bank of New York P.O. Box 11258 New York, NY 10286-1258

Website:	http://www.stockbny.com

Email:	shareowner-svcs@bankofny.com

Telephone:	(877) 679-5701 (toll-free inside the United States or Canada) (212) 815-3700 (international callers) (888) 269-5221 (TDD for the hearing impaired)

Exchanging RJR Stock for RAI Stock

If you have general questions about the tendering of R.J. Reynolds Tobacco Holdings, Inc. (RJR) common stock, The Bank of New York serves as the exchange agent. For inquiries, call (877) 639-1410. Click here to view Reynolds American FAQs, which contain additional information about this exchange.

Additional Inquiries

If your shares are held in a brokerage account, please contact your broker.
If your shares are not held in a brokerage account and our stock transfer agent was not able to answer your questions about your ownership in Reynolds American Inc. or one of its related securities, please call a representative of Reynolds American Inc. toll-free at 1-866-210-9976.

Please address all written correspondence to:

U.S. Mail Services:	Reynolds American Inc. P.O. Box 2990 Winston-Salem, NC 27102-2990 ATTN: Shareholder Services
Fax:	(336) 728-8888
Email:	shareholderservices@reynoldsamerican.com

Contact Our Board

Shareholders and other constituencies may communicate directly with the RAI Board of Directors or individual members of the Board by addressing written correspondence to:

Reynolds American Inc.
P.O. Box 2990
Winston-Salem , North Carolina 27102-2990

To communicate directly with the non-management directors as a group, write to the Chair of the Corporate Governance, Nominating and Leadership Development Committee at the above address.