Policy & Privacy Statements
Adult Audience
This Web site is intended only for use by adults. Reynolds American
Inc. (RAI) believes that youth should not
smoke. RAI takes no actions to encourage youth smoking, and
supports programs designed to discourage and reduce youth
smoking. In addition, RAI's correspondence policies are designed
to limit its business communications to adults only. We take
these issues and responsibilities very seriously. Linking
to this site from any site is expressly prohibited without
permission.
RAI Correspondence Policies
We are glad to hear from shareholders and other adults with
an interest in our businesses. Please note the following
corporate policies, which are designed to avoid misdirected
inquiries, and to protect the interests of those who might
contact us as well as the interests of the company and its
affiliates.
Unsolicited Ideas
Although RAI appreciates people's interest in its business,
it is our policy to decline consideration of unsolicited
ideas and suggestions offered or submitted by the general
public. RAI relies on its staff for the generation and implementation
of new concepts. This is necessary in order to avoid misunderstandings
over the origin of particular ideas. RAI does not accept
unsolicited ideas for consideration, and asks you not to
submit ideas.
Student Requests
Reynolds American Inc.
has a longstanding corporate policy of not sending information
on its business to students, as part of our commitment to directing
brand-related communications to adult audiences and avoiding
a tobacco-marketing presence in classrooms. RAI does not reply
to any requests from students, unless they are seeking information
on youth non-smoking programs. Anyone interested in RJR Tobacco's
youth non-smoking programs should visit RJR Tobacco's separate "Right Decisions, Right
Now" Web site: www.rightdecisionsrightnow.com.
Shareholder Inquiries
Click here for information about where to direct various types
of shareholder correspondence and inquiries.
Privacy/Disclaimer
At Reynolds American Inc., we intend to give
you control over your personal information. In general, you
can surf this site (http://www.reynoldsamerican.com) without telling
us who you are or revealing any information about yourself.
We do collect domain names of visitors to this Web site to
be able to measure the number of visits, average time spent
on the site, pages viewed and other such statistical information.
This information is used to measure the use of the site and
to improve its content.
E-Mail
There are pages on this site where you can send e-mail to RAI.
We will collect and store e-mail addresses for further use
in corresponding with you, if either of us so chooses. If
you prefer that we do not correspond to your e-mail address
in the future, simply make the request in your e-mail note
and we will respect your wishes. Any additional information
you give us via e-mail (for example your name, title, company,
address and phone number) will also be retained if we choose.
If you at any point decide you do not want us to retain any
of this information, send us an e-mail note with this request
and we will again respect your wishes.
Use of Personal Information
The personal and e-mail data collected will be used only to
communicate to you information on programs or issues where
you have indicated an interest. We do not sell or rent personal
information or e-mail addresses to other organizations or
entities. We might do this in the future. If you at any point
decide you do not want us to retain any of this information,
send us an e-mail note with this request and we will respect
your wishes.
Cookies
Cookies are little pieces of information
that a web site stores on your machine so that it can recognize
the same user each time the user returns to the site. The ReynoldsAmerican.com
Web site uses cookies to enable better site-utilization management.
If you are concerned about cookies, please turn on your browser's
security feature to "Prompt Before Accepting Cookies" to
inspect the information that is being stored.
Links To Other Sites
This site may contain "links" to other sites that
we think might be of interest to you. RAI is not responsible
for the content or the privacy practices employed by these "linked" sites.
We reserve the right to change our Policy and Privacy Statements.